All questions related to your profile and managing it

• How can I change my password? 414
• I play in several clubs, can I have a single login? 249
• I have a single account across several clubs, how do I choose which club to display? 188
• A family member wants to become a member, can I add them? 140
• How do I book for a family member? 6
• I've lost my password. How can I recover it? 231
• How do I change my profile photo and information? 15
• I have several accounts: how do I merge them into a single login? 11
• How do I change the site language? 8
• How do I set my personal access code? 10
• My data: download, leave the club, delete my account 12
• How do I become a club member online? 5

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 142
• Why are some cells pink on the board? 366
• How can I make a booking 936
• How can I book with a guest? 243
• How can I edit a booking? 203
• How can I delete a booking? 293
• All courts are occupied. Can I join the waiting list? 68
• What payment methods are available to me for a booking? 93
• How to create an open booking 44
• How to join an open match 31
• Where can I find the court access code (door code)? 19
• How do I withdraw from an open match? 14
• How do I view my booking history? 8
• How do I see the weekly schedule? 12
• How do I find and book at another club? 12

How do I register for a camp or a school?

• Sign up for a tennis lesson 96

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 10
• How do I pay for a booking with my wallet? 16
• How do I split the payment with my partner? 12
• How do I use my restaurant vouchers? 25
• How do I view and pay my invoices? 15
• How do I download my certificates? 5
• How do I send money from my wallet to another member? 5

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 15
• How do I join my club's WhatsApp groups? 11
• How do I take part in the Défi-Plugin (challenge tournament)? 17
• Défi-Plugin: I played without creating the match, how do I enter the score? 4

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 7
• How do I turn on dark mode? 7
• How do I install the Plugin.ch mobile app? 12
• How do I choose the notifications I receive on my phone? 10
• Where can I find the messages sent by my club? 10

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 15
• The administration home page 11

• Manage access 56
• Manage membership cards 32
• Manage clubhouse 16
• Manage restaurant credit 22
• Manage email sending 11
• Manage invoicing 20
• Manage member groups 17
• Manage registrations 12
• Manage special days 9
• Manage offers 29
• Manage online payments 15
• Manage billing regions 17
• Manage the club manager 17
• Manage challenge tournaments 7
• Manage RFID validation 20
• Manage general settings 16
• Setting up the accounts (general ledger) 12
• Configure EBICS: connect Plugin.ch to your bank 19
• Gate access log 13
• Manage multiple buildings 3

• Create a new court 19
• Manage court groups 27
• Manage booking periods 29
• Manage court usage 26
• List, edit, or delete a court 18
• Manage sports 10
• Close courts 13

• Create a new season 17
• Edit or delete a season 28
• Open the winter season by copying last season 11
• Link a sport to a season 15

• Manage recurrence authorizations 23
• Manage restrictions 13
• Manage subscription type 42
• Create booking prices: per session or per season 15
• Check rates with the rate grid 11
• Manage non-member and pay-as-you-go deductions 12
• Booking without a subscription: the guest subscription 5

• Create an item 29
• Assign an item to a member 15
• Edit or delete an item 13
• Delete an item assigned to a member 12
• Import linked items from Excel 7

• Display the member list 27
• Create a new member 31
• View a member's detailed information 15
• Display a member's operational data 11
• Manage member subscriptions 9
• Import member data 14
• Print member cards 12
• Print and export the member list 11
• Charge an item to a member or a group 14
• Link a member to a group 22
• Edit and delete a member 16
• Search for a member 13
• Managing duplicates: merging two profiles 17
• Managing units to be deducted: personalised hours and non-members 1
• Manage Swiss Tennis licenses 11
• Topping up a member's wallet 9
• Find and reactivate a removed member 7
• Issue a certificate for a member 12
• Managing families 11
• Handling erasure requests (GDPR) 9

• Add a new sponsor 21
• Invoice sponsors 16
• Re-invoice sponsors 7

• Assign and remove a role 11
• Roles and access: create and edit a role 30

• Gérer son école de tennis : la marche à suivre 5
• Activating the Lessons module 29
• Creating lesson items 30
• Create, edit, and delete a lesson 17
• Manage lesson groups 24
• Manage lesson enrollments 29
• Prerequisite 30
• Invoice and reminder texts 18
• Teachers' schedule 15
• Grouped payments of registrations (basket) 3
• Change the rate of a registration 3
• Copy a lesson for the next season 15
• Changements en cours de saison 9
• Cancel or make up a lesson 7
• Ce que fait le prof 13
• Prix, membres et non-membres 10
• Paiement en ligne et facturation 8
• N° AVS et export Jeunesse et Sport 7
• Questions fréquentes sur les cours 11
• Résoudre les conflits de planning 6
• Proposer des créneaux de préférence 11
• Placer les élèves automatiquement 4
• Envoyer son planning à un professeur 9
• Préparer le planning de la semaine 11
• Reprendre les groupes de la saison passée 6

• Complete management of equipment rental 31

• Find old invoice groups (archives) 20
• Invoice considerations and display 18
• Create invoices 26
• Send invoices by email 15
• Manage payment reminders 8
• Print invoices 24
• List and search invoices 16
• Edit and delete invoices 17
• Invoicing a membership fee or an item: what's the difference? 13
• Automatic reminders for e-mail invoices 7
• Keeping the accounts with the general ledger 8
• Manage family discounts 7
• Import accounts from Excel 11
• Carry an overpayment over to the next invoice 5
• How invoice dates are calculated 15
• Annuler une facture ou une ligne déjà comptabilisée 9
• Transit accounts for online payments 12
• Cancel a reminder and go back to the original invoice 18
• Invoicing guests (non-member hours) for the season 1

• List of bank payments 9
• Processing via bank files 11
• Process a manual payment 26

• Process installments 28

• Managing bookings in the schedule 45
• Configure and use open matches 24
• Manage the set times 16
• Create a promo code and use it 14
• Refund a fixed-hour session that was released and taken again 7
• Moving a booking and creating a recurrence in the schedule 12
• Creating and managing recurrences 15
• The weekly view and the all-sports view 7
• The cash journal and the history of a booking 15
• Manage cash register prices 13
• Offering items with a booking 7
• Deleted bookings and deletion records 14
• Replace a player on a fixed hour 8
• A fixed hour cannot be added: nothing is displayed 16

• Manage automatic emails 16
• Sending bulk emails 12
• Manage messages 30
• History of sent emails 9
• Writing an e-mail with the editor 8
• Birthday and inactive member e-mails 11

• Manage challenge tournaments 6

• Enable partner search 23

• The statistics dashboard 11
• Invoicing bookings from the statistics 9

• Access the program 20
• Booking by a member 39

• Creating and configuring a lesson 25
• Sign up for a tennis lesson 17
• Managing registrations (administrator) 20
• Managing groups and the schedule 21
• Tennis lesson invoicing 24
• Invoicing check and Youth and Sport export 8

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 8
• Adding and editing an employee 13
• Special cases: minor salary, young people, pensioners, LPP 10
• Running the monthly payroll 8
• Entering a compensated absence (army, maternity, illness, accident) 9
• The 13th salary and holidays for hourly employees 1
• Paying salaries and reconciling them with the bank 5
• Correcting an approved payslip 10
• Salary certificates and annual lists 5

You'll find all the questions about booking without an account

• How can I book if I don't have an account 848
• Where can I find available courts in my area? 113
• How can I edit/cancel my booking if I don't have an account? 133